Suresh Kuwar
Customer Service & Technical Assistant
"I live with sight loss. And I've spent years helping others navigate it. That's no coincidence – it's the job."
| Joined | Here for... | Get in touch |
| 2014 | Technical support, troubleshooting and opening worlds |
I joined Visably in 2014, after completing a degree in IT. Over the past decade I've contributed to some of the most significant projects in the charity's recent history: the Sonata service, Speech Radio, Speech Talking Newspaper. I've watched the technology we offer change dramatically. The reason we offer it hasn't changed at all.
My role covers customer service and technical support, which in real terms means helping people with delivery, setup and troubleshooting for our devices, as well as researching new technology that could benefit our community. Living with sight loss myself, I bring personal experience alongside the technical knowledge. I know what it feels like when something becomes inaccessible. I also know what it feels like when the right tool gives it back.
Not everyone knows what's available to them. Making people aware of that – and then helping them access it – is one of the most satisfying parts of what I do.
A neighbour once called on behalf of a vulnerable woman living alone who needed a way to call for help in an emergency. I recommended Alexa. I hadn't fully appreciated before that call just how much a simple device could do, not just as a source of entertainment, but as something genuinely life-saving.
Suresh Kuwar, Customer Service & Technical Assistant
A good day is getting someone new introduced to our service and watching their world open up. Every single time, it means something.
Outside of work, I love keeping up with the latest technology and travelling to new places whenever I can.
Meet more of the people who make us
Meet the team who work every day - sleeves rolled up and hearts in it - to make a world that's more accessible for people living with sight loss.
Sophie Jones
Chief Executive Officer
"Independence isn't a nice-to-have. It's a right. It's that belief that brought me to lead Visably."
Steven Poole
Service Delivery Manager
"When dad's sight went, for years a Visably radio sat in his kitchen. Joining felt like coming home."
Simon Luget
Financial Controller
"I came to Visably to cover a sick colleague back in 2019. The fact I'm still here says it all.”
Jenny Cameron
Head of Communications, Marketing & Income
"I spent years at big charities. When the team is small, the impact is visible and the stories feel close."
Beth Friend
Trusts and Foundations Manager
"Someone in my family is blind. Swapping audiobook recommendations is a small thing, but it helps us connect."
Laura-Jane Sheridan
Trusts Fundraiser
A good day is when something clicks… a bid comes together, a funder conversation goes somewhere unexpected, or support comes …
Hayley Wicker-Bradbury
Individual Giving & Legacy Manager
"My Nan's partner is losing his sight. Watching his journey tells me everything about why Visably matters."
Sam Ralfe
Volunteer and Projects Coordinator
"My child and I are both visually impaired. And I've spent years in the sector. At Visably, that all matters."
Lauren Prosser
Assistant to the CEO
When I joined, my mum-in-law's dad came to mind. He was a blind jazz musician. For him, radio was connection.
Adam Venson
Customer Service Administrator
"I'm often the first voice someone hears from Visably. It can take courage to call. I don't take that lightly."
Suresh Kuwar
Customer Service & Technical Assistant
"I live with sight loss. And I've spent years helping others navigate it. That's no coincidence – it's the job."
Divya Kohli
Communications Officer
"Guardian media-trained journalist, author and yoga teacher. Somehow, all roads led to Visably."